Position for Night Supervisor

About Us:

The Anchor Inn Hotel (including the Hodge Premises Inn) is a charming, independently owned hotel known for personalized service and a warm, welcoming atmosphere. Located in the heart of Twillingate, NL, we offer guests a comfortable and memorable stay with a strong focus on hospitality and attention to detail.

Job Summary:

We seek a dependable and customer-focused Night Supervisor to oversee hotel operations during the evening and overnight hours. The ideal candidate will ensure guest satisfaction, manage nightly check-ins and check-outs, address guest concerns, and maintain the security and safety of the property.

Key Responsibilities:

• Manage front desk operations during evening and overnight hours
• Greet and assist guests with check-in/check-out, reservations, and inquiries
• Handle guest requests, complaints, and emergencies in a professional and timely manner
• Monitor the premises for security and safety, including locking doors and handling any disturbances
• Prepare and reconcile nightly reports, including balancing cash and processing payments
• Coordinate with housekeeping and maintenance for next-day needs or urgent issues
• Ensure the lobby and common areas remain clean and presentable
• Serve as the main point of contact for guests during night hours
• Follow and enforce hotel policies and procedures

Qualifications:

• Previous experience in hospitality, customer service, or night supervision is preferred
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in high-pressure or emergencies
• Strong problem-solving and multitasking abilities
• Comfortable working independently and on overnight shifts
• Basic computer and POS system skills
• First Aid/CPR certification is an asset
• Must be 19+

Working Conditions:

• Overnight shifts (11:00 PM – 7:00 AM or as scheduled)
• Standing and walking for extended periods
• It may involve light lifting and handling of luggage or supplies
• Training will be provided

Compensation:

• Compensation, according to experience
• Subsidized accommodation is available
• Staff discounts for meals and gift shop

Apply:

To apply, email a copy of your resumé to stay@twillingate.com.